Healthcare

Serial Multivision is a leading player in the healthcare and hospitality solutions space, with a remarkable 90% coverage across hospitals in Singapore. It specializes in delivering customized, tailored solutions that focus on enhancing productivity and efficiency in backend operations. By offering integrated systems for both inpatient and outpatient touchpoints, SMV plays a crucial role in optimizing the healthcare experience for both patients and staff.

Inpatient Solutions

SMV’s inpatient solutions focus on improving the patient experience during their stay in the hospital, along with supporting backend operations.

  • Patient Bedside Terminals: Empower patients with access to infotainment and hospital services directly from their bedside, as well as control of room settings.
  • Patient Info Boards: Real-time updates on patient care, providing clarity to both patients and hospital staff.
  • Electronic Meal Ordering: Patients can place meal orders directly from their bedside terminals, which are customized to their dietary needs and medical restrictions.
  • Butler Software: A comprehensive service system that allows patients to request services such as housekeeping or assistance, creating a smoother experience.
  • Nurse Call System: Enhances efficient communication between patients and nursing staff, ensuring quick response times and better care.

Self-Registration Kiosk

Patient arrives and registers at the self-registration kiosk

Interactive Information Kiosk

Patient finds out more from the interactive information kiosk

Digital Signage

Patient gets promos and updates from digital signage

Feedback Kiosk

Patient leaves feedback before being discharged

Outpatient Solutions

SMV provides a range of solutions for the outpatient experience — the journey that begins before and continues after a patient checks into the hospital.

  • Registration Systems: Seamless patient and visitor registration processes that minimize waiting time.
  • Queue Management: Digital systems for queue numbers that guide patients to different doctors or departments.
  • Maps and Navigation: Interactive maps accessible on phones, help patients navigate large hospital complexes. Navigation includes route that is wheelchair friendly.
  • Digital Media and Feedback Systems: Engage patients through digital media and establish a structured feedback system to support continuous service improvement.

Smart Bed Communicator & Patient Info Board

HealthCare Dream Ward Fixed Arm Mounted Besides Terminal

Personalised Infortainment / Patient Needs / Feedback