Feedback via Mobile
SMV’s Feedback via Mobile solution enables organizations to collect real-time satisfaction ratings through intuitive digital interfaces placed in high-traffic areas. Whether it’s a hospital ward, school canteen, or public washroom, this system provides a simple way for users to express their experience—instantly and anonymously.
Touch-Based or QR-Based Rating Displays
Users interact with a wall-mounted touch panel or scan a QR code to rate their experience in seconds. Options include emoji-based ratings (😊 😐 😞), star scores, or a quick thumbs up/down—ideal for fast, non-disruptive feedback.
Strategic Placement at Key Interaction Points
The terminals are positioned at critical locations—outside toilets, near canteens, beside service counters, or at facility exits—where users are most likely to respond based on a recent experience.
Live Feedback Dashboard
Responses are captured in real-time and displayed in a cloud-based dashboard. Management can monitor satisfaction scores by location, time of day, or service category—providing a clear view of service quality across sites.
Instant Alert for Poor Ratings
When a user leaves a negative rating, an alert can be triggered to notify the facilities or service team, enabling a fast response to resolve issues such as cleanliness, customer handling, or supply shortages.
Fast Deployment & Custom Branding
SMV provides complete deployment, including display units, QR signage, system setup, and branding options (logos, colors, question styles). The system can be used across one location or rolled out to multiple branches.
Encourages Continuous Improvement
By tracking satisfaction data over time, organizations can identify recurring problems, adjust staff performance, or improve facility management based on real-world user input—not guesswork.
Simple, Secure & Anonymous
No login or personal data is required. Feedback is collected anonymously to ensure higher participation and honest responses, while all data remains securely stored and compliant with data protection standards.
Why It Works
Fast. Frictionless. Actionable. Our feedback system transforms casual opinions into measurable service insights, helping you enhance quality, resolve issues quickly, and show users that their voice matters.